Thank you for purchasing on italiangres.com

It is very important for us to receive your feedback regarding these samples, we are at your disposal to identify the best solution useful for your project.

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Sample size

The sample is a piece of the original tile, this is necessary for express and damage-free shipments. Any irregular edges are due to the cut made to obtain the sample. Small chips or surface scratches are due to the preparation of the samples, the goods supplied is always first choice and therefore free from any defect.

On our site you can find photos and videos of the whole tiles to give you the opportunity to evaluate the complete texture, if they are missing, contact us, we will provide you with real photos as soon as possible.

QR Code

Scan with your smartphone the QR Code applied to the sample, it will take you directly to the product page where you will find all the technical features, available formats, photos and prices.

Purchase of the material and refund of your sample

If the sample received meets your expectations, you have two ways to proceed:

• Buy directly online by paying via one of the available payment methods
  Credit Card, PayPal, Bank Transfer, AmazonPay, ApplePay
  
  

• Write to our customer service
  Indicate the shipping address, product codes and quantities required

In both cases you can use the voucher received via email to receive a refund on the sample.

If you still have doubts or if the samples received do not reflect your idea we can send you alternatives. Contact us, we will do everything to find an ideal solution for your project.

We look forward to hearing from you and participating in your project.

Thank you
The ItalianGres team