ItalianGres ships all over Europe, handles the transport of your material and tracks the journey until delivery to the address you indicated. You only have to make sure you are present when the goods arrive.
Samples are shipped by DHL express courier in a package specially conceived for sample transport. Samples are normally delivered within 1 to 2 working days from the date of order confirmation and payment.
The shipment of goods on pallets is carried out by specialised forwarders with trucks of a size appropriate to the quantity purchased. It is important that you indicate in your order any difficulties in accessing, manoeuvring or unloading at the place of delivery. We can find a proper solution for every circumstance.
The goods are unloaded at street level at the precise point indicated in the delivery address, by means of a tail lift or, on request, using a loaded forklift.
Small formats (30x60 to 60x120) are generally unloaded by hydraulic tail lift.
Large formats (270x120/320x160) are generally unloaded from the side of the vehicle using a forklift truck. If it is not possible to use a forklift, we will inform you as the large slabs must be unloaded by hand. Only in this case you will have to organise the manual unloading with your installers or on your own.
All shipments are insured against damage. In the event of transport damage, the customer must notify the carrier and follow the procedure indicated below:
This procedure allows us to provide replacement material at no additional cost.
Goods on pallets are dispatched as soon as possible and within the timeframe agreed during the order process, on average 6/10 working days from payment confirmation. Shipments are guaranteed even during the COVID-19 period, any delays will be communicated and managed at best by our team.
Contact us if you need more information (+39 351 57 90007), we are at your disposal to find the best solution for your project.
Our team speaks your language! We can provide you telephone assistance in English, French and German.
ItalianGres organizes a quality shipping service for you at the lowest possible rate. Shipping costs vary according to the quantity of the goods and the area of destination. You can view the calculated costs in the online cart, or contact our customer service to find out the costs in the shortest possible time.
Contact us if you need more information (+39 351 57 90007). We are at your disposal to find the most suitable solution for your project.
Our team speaks your language! We can provide you telephone assistance in English, French and German.
It is possible to purchase our products through online payments and traditional bank transfers. If the goods have not yet been dispatched, you can cancel your order free of charge and receive your refund immediately.
We only offer first choice products, attention to detail and quality research are our values.
Our goods travel insured, we promptly replace any damage.
Buy in peace of mind, if the goods have not yet been shipped, you can cancel your order for free.
Our experience is at your service, we are at your disposal 7 days a week. Contact us by phone or email.